What are the warranty details of my machine?

  • Aqua Pro Vac warrants to the original consumer or purchaser that this Aqua Pro Vac product, excluding all accessories and attachments, is to be free from defects in material and workmanship for a period of (1) year from the date of purchase when used and maintained in accordance with the Users’ Guide.
  • One (1) year parts and labor on accessories and housing.
  • For this warranty to apply, the original purchaser must email service@aquaprovac.com the date and place of purchase (included in the original packaging or available online at aquaprovac.com) along with a copy of the original purchase receipt to Aqua Pro Vac.
  • Should any defect covered by the terms of this 1-year limited warranty be discovered, the Aqua Pro Vac team will repair or replace any defective part provided the unit is returned by the original purchaser on file.
  • The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at the discretion of Aqua Pro Vac.
  • This warranty is void if the damage is resulting from accident, misuse, improper operation, unauthorized repair or alteration, tampering, commercial or other than home use, or damages accruing in transit. In no event is Aqua Pro Vac liable for incidental or consequential damages of any kind whatsoever.
  • Any such replacement will be made at no charge to Buyer for parts or labor, provided that Buyer shall be responsible for all shipping and transportation costs associated with returning the Product to Aqua Pro Vac for inspection and covered replacement.
  • This warranty is extended to the original purchaser only and excludes all other legal and/or conventional warranties.
  • The responsibility of Aqua Pro Vac, if any is limited to the specific obligations expressly assumed by it under the terms of the 1-year limited warranty.
  • The customer is responsible for all shipping fees to and from our facility. Carefully pack returning items for repair to avoid damage in transit. Be sure to include in the box all your contact information including name, phone number, email address, and shipping address along with a prepaid return ship tag from UPS or FedEx.
  • Contact at (650) 292 4445 or email support@aquaprovac.com for making arrangements to return items for repair or service. Aqua Pro Vac is not responsible for any shipping cost to or from our Facility.
NOTE:  This does not include replacement of items due to wear including but not limited to the Floor Wand, Hand or Upholstery Wand, Hose, Replacement Water Pump, Water Tanks, or Replacement Trigger.
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